Frequently Asked Questions

Q: What can I expect from our first meeting?

A: At our first meeting we will join you at your home where we will take a tour and discuss what type of design solutions you are looking for. From there we will suggest design solutions as well as other design services that will help you achieve your goal.

For example:

If you require complex design solutions such as:

  • Minor or major renovation and addition drawings
  • Lighting/ electrical layouts
  • Material selections and specifications
  • Cabinetry/ millwork layout and design
  • Project management

We will prepare a flat fee design service estimate for you so you can see the design costs up front.

If you require simple decorating solutions such as:

  • Selection of paint colours
  • Sketches of furniture layouts
  • Sketches of cabinetry details
  • Sketches of architectural details
  • Window design ideas
  • Answering design questions

We will give you on the spot advice at our first meeting. Further research and additional meetings may be required depending on your needs.

Q: How does Pillar Interior Design charge?

A: We have an hourly rate for all consultations and research as well as a separate hourly rate for measuring, drafting and administration. Payment is due at the end of each consultation.

Larger projects require a flat rate estimate based on each client’s particular requirements. These fees will be due in stages and a payment schedule will be provided at the start of the project.

Q: Is the designer going to be completely involved in every decision?

A: We can have various levels of involvement:

High: If you are a homeowner who leads a busy life and does not have time to manage a home improvement project, we can take over the entire project from beginning to completion with short progress meetings with you, as required. This way we are able to stay on track and successfully complete your space(s) with minimal involvement from you.

Low: If you consider yourself an amateur designer and like doing most of the work, we can help you pull all of the elements together and let you know if you are on the right track.

…And everything in between: For those who have some ideas but need a designer to help organize and guide them through the design process, we will adjust our involvement to meet your needs.

Q: Where can I meet with you?

A: After the initial in home visit, we can meet at your home or construction site, retail outlets or showrooms to select materials and fixtures.

Q: What if I have already started a renovation or new home construction and need more help?

A: If you are already working with a builder, architect or contractor, but require additional design services, we can work cooperatively with these professionals to complete your project.

Q: How do I get in touch with competent contractors or trades people?

A: We have connections to reliable and responsible general contractors and trades to give you quotations and execute the job.

Q: Does Pillar Interior Design have a trademark style?

A: No. We thoroughly research your own style preferences and incorporate these details into the overall design.

Q: Does Pillar Interior Design only recommend specific products, manufacturers, or distributors?

A: We do not recommend a specific product line or commit the client to a specific retailer. We are flexible to all local products and resources in the Ottawa area, throughout Canada and abroad.

Q: What are Pillar Interior Design’s hours of operation?

Monday - 8:30 a.m. to 5:30 p.m.
Tuesday - 8:30 a.m. to 9 p.m.
Wednesday - 8:30 a.m. to 5:30 p.m.
Thursday - 8:30 a.m. to 9 p.m.
Friday - closed
Saturday - 8:30 a.m. to 12 p.m.
Sunday - closed

Pillar Interior Design © 2010
T: 613.298.5344
F: 613.726.7122